At Stone Mall Jeweller, we want you to be satisfied with your purchase. This Refund & Return Policy explains the conditions under which products purchased through stonemalljeweller.com may be returned, exchanged, or refunded.
By placing an order with us, you agree to the terms of this policy.
A product may be eligible for return or exchange if:
For jewellery, the item must be returned in its original condition and packaging unless the return is due to damage or an error on our part.
To be eligible for a return or exchange, the product should generally:
Items that have been worn, altered, resized, repaired, damaged, or otherwise modified after delivery may not qualify for a return or exchange.
Please inspect your jewellery immediately after receiving your order.
If your item arrives damaged or defective, contact us as soon as possible with:
We will review the issue and determine the appropriate resolution, which may include replacement, exchange, repair, or refund, depending on the circumstances.
If you receive an item different from what you ordered, please contact us promptly.
After verification, we may arrange an exchange or another appropriate solution.
Where the incorrect item was sent due to an error on our part, reasonable return and replacement arrangements may be provided by us.
Because jewellery is a personal and high-value product, returns based solely on a change of mind may be subject to additional conditions.
We recommend contacting us before returning an item so that we can confirm whether the particular product qualifies for a return or exchange.
Custom-made, personalised, engraved, resized, altered, or specially prepared jewellery may not be eligible for return or exchange unless the item is defective, damaged, or incorrectly supplied.
Please confirm all customisation details, measurements, sizes, and specifications before placing a customised order.
Natural gemstones may naturally vary in:
These natural variations are part of the character of genuine gemstones and may not be considered defects.
Product photographs may also appear slightly different depending on lighting, photography, display settings, and your device.
Customers may be responsible for return shipping costs where the return is requested for reasons other than an error, damage, or defect attributable to Stone Mall Jeweller.
Where we determine that an item was damaged, defective, or incorrectly supplied by us, we may arrange or reimburse reasonable return shipping costs, subject to verification.
We recommend using a secure and trackable delivery service when returning jewellery.
All returned items are subject to inspection after they are received.
We reserve the right to reject a return if the product:
The final decision regarding eligibility will be made after inspection of the returned product.
Where an exchange is approved, the replacement product will be subject to availability.
If the replacement product has a higher or lower price, any applicable price difference will need to be settled or adjusted before the exchange is completed.
If the requested replacement is unavailable, we may offer another suitable resolution.
Once an eligible returned item has been received and inspected, we will notify you regarding the status of your refund.
If your refund is approved, the refund will be processed using the applicable payment method or another mutually agreed method, subject to the payment provider’s processing procedures.
The time required for the refund to appear in your account may vary depending on the payment method, bank, or payment service provider.
Shipping or delivery charges may be non-refundable unless the return is due to an error, defect, or damage attributable to Stone Mall Jeweller.
In certain circumstances, only a partial refund may be available.
This may apply where:
Products purchased during sales, promotions, clearance events, or special offers may be subject to specific return or exchange conditions.
Any special conditions applicable to a particular promotion will be communicated at the time of purchase.
Stone Mall Jeweller is not responsible for returned packages that are lost, stolen, or damaged while being shipped back to us by the customer.
Customers should retain their return shipment receipt and tracking information until the return has been successfully received and processed.
To request a return or exchange, please contact us with:
Order Number:
Your order number
Customer Name:
Name used for the order
Phone:
+92 344 7424407
Email:
abubakerabbasi082@gmail.com
Please explain the reason for the return and provide photographs where relevant.
Do not send an item back without first contacting us and receiving return instructions.
We reserve the right to refuse returns, exchanges, or refunds where we reasonably believe that the return process is being misused, fraudulent activity is suspected, or the product has been intentionally damaged or altered.
Stone Mall Jeweller may update this Refund & Return Policy from time to time.
Any changes will be posted on this page with an updated Last Updated date.
For questions regarding returns, exchanges, or refunds, please contact:
Stone Mall Jeweller
Address:
Shop No. 4, Yaseen Plaza, Near Lal Hawali, New Sarafa Bazar, Rawalpindi, Pakistan
Phone:
+92 344 7424407
Email:
abubakerabbasi082@gmail.com
Business Hours:
11:00 AM – 9:00 PM