Privacy Policy

At Stone Mall Jeweller, we respect your privacy and are committed to protecting the personal information you provide when using our website, stonemalljeweller.com.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and when it may be shared with third parties.

By using our website or placing an order, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, create an account, place an order, or contact us, we may collect information such as:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping/delivery address
  • Order details and purchase history
  • Account information
  • Information provided through contact forms
  • Product reviews, comments, and feedback
  • Any information you voluntarily provide when contacting us

We may also automatically collect certain technical information when you use our website, including your IP address, browser type, device information, pages visited, and website usage information.

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfill your orders
  • Confirm and manage purchases
  • Arrange delivery of products
  • Contact you regarding your order
  • Provide customer support
  • Respond to enquiries
  • Manage customer accounts
  • Process payments
  • Prevent fraud and unauthorized activity
  • Improve our website and services
  • Improve our products and customer experience
  • Maintain business and transaction records
  • Comply with applicable legal requirements

We may also use information about website usage to understand how visitors interact with our website and improve its functionality.

3. Payment Information

When you make a payment through our website, payment information may be processed by the relevant payment provider or financial institution.

Stone Mall Jeweller does not intentionally store complete credit or debit card information on its website servers.

Payment providers may have their own privacy policies and security procedures. Customers should review the applicable payment provider’s terms and privacy policy when making a payment.

4. Shipping and Delivery Information

To deliver your order, we may need to provide necessary information such as your:

  • Name
  • Phone number
  • Delivery address
  • Order details

to our courier, delivery, or logistics partners.

This information is shared only to the extent reasonably necessary to process and deliver your order.

5. Cookies

Our website may use cookies and similar technologies to improve your browsing and shopping experience.

Cookies may be used to:

  • Keep products in your shopping cart
  • Maintain login sessions
  • Remember certain preferences
  • Improve website functionality
  • Understand website traffic
  • Analyze website performance
  • Improve our services and customer experience

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect shopping cart, checkout, login, or other website functionality.

6. Comments and Reviews

If you leave a comment or product review on our website, information associated with the submission may be collected, including the information you choose to provide.

We may use automated spam-detection services to help identify potentially harmful or unwanted submissions.

Approved reviews or comments may be displayed publicly on the website.

7. Third-Party Services

Our website may use third-party services to help us operate our business, including:

  • Payment processing services
  • Courier and delivery services
  • Website hosting services
  • Website security services
  • Analytics services
  • Email or communication services
  • Social media and marketing services

These third parties may process information according to their own privacy policies.

We do not sell or rent your personal information to third parties.

8. Embedded Content and External Links

Our website may contain links or embedded content from third-party websites, such as videos, images, social media content, or other external services.

Third-party websites may collect information, use cookies, or track your interaction with their content according to their own privacy policies.

Stone Mall Jeweller is not responsible for the privacy practices or content of third-party websites.

9. Data Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

You should also take reasonable steps to protect your account information, including keeping your passwords and login credentials confidential.

10. How Long We Keep Your Information

We retain personal information for as long as reasonably necessary for legitimate business purposes, including:

  • Processing and maintaining order records
  • Providing customer service
  • Maintaining customer accounts
  • Accounting and financial records
  • Resolving disputes
  • Preventing fraud
  • Meeting applicable legal and regulatory requirements

When information is no longer required, we may securely delete or anonymize it where appropriate.

11. Your Privacy Rights

Depending on applicable law, you may have the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of personal information where legally permitted
  • Request information about how your personal information is used
  • Withdraw consent for certain types of processing
  • Opt out of promotional communications

Some information may need to be retained where we are legally required or permitted to do so.

To exercise a privacy-related right, please contact us using the details provided below.

12. Marketing Communications

If you choose to receive promotional communications from us, we may contact you about:

  • New jewellery collections
  • New products
  • Special offers
  • Discounts
  • Promotions
  • Other Stone Mall Jeweller updates

You may unsubscribe from promotional emails or other marketing communications at any time.

Order-related and service-related communications, such as order confirmations, payment notifications, and delivery updates, may still be sent when necessary.

13. Children’s Privacy

Our website is not intended to knowingly collect personal information from children.

We do not knowingly request or collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

14. Changes to This Privacy Policy

Stone Mall Jeweller may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, technology, or applicable legal requirements.

Any updates will be posted on this page with a revised Last Updated date.

We recommend checking this page periodically for any changes.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Stone Mall Jeweller

Address:
Shop No. 4, Yaseen Plaza, Near Lal Hawali, New Sarafa Bazar, Rawalpindi, Pakistan

Phone:
+92 344 7424407

Email:
abubakerabbasi082@gmail.com

Business Hours:
11:00 AM – 9:00 PM

16. Consent

By using stonemalljeweller.com, creating an account, submitting information, or placing an order, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described above.