Welcome to Stone Mall Jewellers. These Terms & Conditions govern your use of our website and your purchase of jewellery, gemstones, and related products from us.
By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before using our website or purchasing our products.
Stone Mall Jewellers offers jewellery featuring precious metals, gemstones, and other materials.
We make reasonable efforts to ensure that product descriptions, photographs, measurements, weights, prices, and other information are accurate. However, natural gemstones and handcrafted jewellery may have minor variations.
Each natural gemstone can differ in:
These natural differences are not considered defects.
We make every effort to photograph our products accurately. However, the appearance of a product may vary slightly depending on your screen, lighting conditions, photography, and the natural characteristics of the gemstone.
The actual product you receive may therefore have slight visual differences from the images displayed on our website.
All weights and measurements provided on product pages are approximate unless specifically stated otherwise.
For rings, the total weight may vary according to the selected ring size.
Natural gemstone weights and dimensions may also have minor variations.
All product prices displayed on our website are subject to change without prior notice.
Prices may change due to fluctuations in:
We reserve the right to correct pricing errors or update product prices at any time.
If an obvious pricing error occurs, we reserve the right to cancel an order placed at the incorrect price and issue an appropriate refund where applicable.
Products are subject to availability.
We reserve the right to discontinue products, change product specifications, or limit quantities without prior notice.
If an ordered product becomes unavailable after your order has been placed, we will contact you regarding the available options.
Placing an order through our website constitutes a request to purchase a product.
An order is considered accepted once we have confirmed the order and/or processed the applicable payment.
We reserve the right to refuse or cancel an order where necessary, including in cases involving:
If we cancel an order for which payment has already been received, the applicable amount will be refunded according to our refund procedures.
Customers are responsible for providing accurate information when placing an order, including:
Stone Mall Jewellers cannot be held responsible for delays or delivery problems caused by incorrect or incomplete information provided by the customer.
Customers are responsible for selecting the correct ring size when placing an order.
Where custom sizing is available, customers should carefully confirm their required size before production begins.
Custom-made or personalized jewellery may have different return or exchange conditions. Please contact us before ordering if you are unsure about sizing or customization.
Some products may be made specifically after an order is placed.
Made-to-order items may require additional processing time. The estimated production time will be mentioned on the relevant product page or communicated to the customer.
Because these products are specially prepared for the customer, cancellation, return, or exchange conditions may differ from standard products.
Where customization is offered, customers are responsible for providing accurate customization details.
This may include:
Stone Mall Jewellers is not responsible for errors resulting from incorrect information supplied by the customer.
Natural gemstones may contain inclusions and variations created during their natural formation.
These characteristics can include differences in colour, clarity, pattern, transparency, and internal inclusions.
Such variations are part of the natural character of the gemstone and should not automatically be considered defects.
Customers must complete payment using the payment methods made available by Stone Mall Jewellers.
Orders may not be processed until the required payment has been successfully received or verified.
We reserve the right to delay or cancel an order where payment cannot be verified.
We aim to dispatch orders within the estimated processing time stated on the website or communicated to the customer.
Delivery times are estimates and may be affected by circumstances outside our control, including:
Once an order has been handed over to the shipping provider, delivery is subject to the courier’s procedures and timelines.
Returns and exchanges are subject to our Returns & Refunds Policy.
Products must generally be returned in their original condition and packaging where applicable.
Customized, engraved, resized, or made-to-order products may have different return or exchange conditions.
Please review our Returns & Refunds Policy before placing an order.
Customers are responsible for taking reasonable care of their jewellery.
Damage caused by improper use, accidents, chemicals, excessive force, unauthorized alterations, or inappropriate cleaning methods may not be covered under our return or warranty policies.
We recommend following the jewellery care instructions provided with your product.
All content on this website, including but not limited to:
is owned by or licensed to Stone Mall Jewellers unless otherwise stated.
You may not reproduce, copy, modify, distribute, publish, or commercially use our website content without prior written permission.
You agree to use this website only for lawful purposes.
You must not:
We reserve the right to restrict or terminate access to the website where misuse occurs.
Our website may use third-party services such as payment processors, shipping companies, analytics services, or other external providers.
These services may have their own terms and privacy policies. Stone Mall Jewellers is not responsible for the independent policies or actions of third-party providers.
To the extent permitted by applicable law, Stone Mall Jewellers will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.
Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded.
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect customer information.
Stone Mall Jewellers reserves the right to update or modify these Terms & Conditions from time to time.
Any changes will be published on this page with an updated “Last Updated” date.
Your continued use of our website after changes are posted constitutes acceptance of the updated Terms & Conditions.
If you have questions regarding these Terms & Conditions, our products, orders, shipping, returns, or customization, please contact Stone Mall Jewellers through the contact details provided on our website.
Stone Mall Jewellers
Let Your Style Shine.