At Stone Mall Jeweller, we aim to ensure that your jewellery orders are packaged securely and delivered safely to the address provided during checkout.
This Shipping Policy explains how orders placed through stonemalljeweller.com are processed, shipped, and delivered.
Orders are processed after we receive and verify your order and payment details.
Before dispatch, we may contact you using the phone number or email address provided during checkout to confirm order details where necessary.
Orders may require additional processing time for verification, packaging, customised items, or other special requirements.
Customers are responsible for providing an accurate and complete delivery address and contact information.
Please carefully check your:
Stone Mall Jeweller is not responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.
We currently arrange delivery according to the locations and shipping services available to us at the time of purchase.
Shipping availability may vary depending on the customer’s location and the delivery service available for that area.
If a location is not serviceable, we will contact the customer regarding the available options.
Shipping charges, where applicable, will be displayed or communicated to the customer before the order is finalized.
Shipping charges may vary depending on:
Any applicable shipping charges are separate from the product price unless otherwise stated.
Estimated delivery times may vary depending on:
Any delivery timeframe communicated by Stone Mall Jeweller is an estimate and not an absolute guarantee.
For high-value jewellery orders, additional verification or security procedures may sometimes be required before dispatch.
Where tracking is available, customers may receive tracking information after their order has been dispatched.
Tracking information is provided by the applicable delivery or courier service and may take some time to become active after dispatch.
Customers can use the tracking information to monitor the progress of their shipment.
Although we make reasonable efforts to dispatch orders promptly, delivery delays may occasionally occur due to circumstances outside our control.
These may include:
Stone Mall Jeweller is not responsible for delays caused by circumstances beyond our reasonable control.
If your order appears to be significantly delayed, please contact us so that we can assist in checking its status.
If the courier is unable to deliver your order because:
the courier may return the package to us.
Additional delivery charges may apply if the customer requests that the order be shipped again.
Please inspect your package when it arrives.
If the package appears significantly damaged or tampered with, please document the condition with photographs or video where possible and contact us as soon as possible.
For jewellery that appears damaged after opening the package, please contact us promptly and provide clear photographs of:
We will review the matter and determine the appropriate resolution in accordance with our Refund & Return Policy.
If you receive an incorrect product or an item appears to be missing from your order, please contact us promptly.
Provide your order number and photographs of the received package and products so that we can investigate the issue.
If the error is confirmed to have occurred on our side, we will work with you to provide an appropriate resolution.
Jewellery orders are packaged with reasonable care to help protect the product during transportation.
Customers should retain the original packaging after delivery, particularly if they may need to request a return or exchange.
Customised, personalised, engraved, resized, or specially prepared jewellery may require additional processing time before dispatch.
The expected processing time for such orders may be communicated separately at the time of purchase.
Customised products may also be subject to different return and exchange conditions. Please refer to our Refund & Return Policy before placing a customised order.
International shipping availability, charges, delivery times, customs duties, taxes, and import requirements may vary by destination.
Where international shipping is offered, the customer may be responsible for applicable customs duties, taxes, import charges, or other fees imposed by the destination country unless otherwise stated.
Customers are responsible for ensuring that jewellery imports are permitted under the laws and regulations applicable in their destination country.
Some remote or difficult-to-service locations may require additional delivery time or charges.
If additional charges or delivery restrictions apply, we may contact the customer before dispatch.
A delivery may be considered completed once the applicable courier or delivery service confirms delivery to the address or recipient provided with the order.
Customers should ensure that someone authorized to receive the order is available when delivery is attempted.
If you need to change your delivery address after placing an order, contact us as soon as possible.
We cannot guarantee that an address change can be made after an order has been dispatched.
Any additional delivery costs resulting from a customer-requested address change may be the customer’s responsibility.
Shipping and delivery terms are separate from our return and refund conditions.
For information about returning a product, exchanging an item, or requesting a refund, please refer to our Refund & Return Policy.
For questions regarding your order or shipment, please contact:
Stone Mall Jeweller
Address:
Shop No. 4, Yaseen Plaza, Near Lal Hawali, New Sarafa Bazar, Rawalpindi, Pakistan
Phone:
+92 344 7424407
Email:
abubakerabbasi082@gmail.com
Business Hours:
11:00 AM – 9:00 PM
Stone Mall Jeweller may update this Shipping Policy from time to time to reflect changes in our delivery arrangements, shipping services, business practices, or applicable requirements.
Any updates will be posted on this page with a revised Last Updated date.