At Stone Mall Jewellers, customer satisfaction is important to us. Please review our refund and return policy below.
Returns
- Returns are accepted within 3 days of receiving your order.
- Items must be unused, unworn, and returned in their original condition and packaging.
- For hygiene and safety reasons, certain jewellery items may not be eligible for return unless received damaged or incorrect.
Refunds
- Once your returned item is received and inspected, we will notify you of the refund status.
- Approved refunds will be processed using the original payment method.
- Refund processing time may vary depending on the payment provider.
Exchanges
- Exchanges are subject to product availability.
- If you wish to exchange an item, please contact us for assistance.
Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please contact us within a reasonable time after delivery.
- We may request photos to help resolve the issue quickly.
Non-Returnable Items
- Customized or personalized jewellery items are not eligible for return unless damaged or defective.
- Items showing signs of wear, damage, or alteration after delivery cannot be returned.
Shipping Costs
- Shipping charges are non-refundable unless the return is due to an error on our part.
- Return shipping costs are the responsibility of the customer unless stated otherwise.
Contact Us
If you have any questions regarding refunds or returns, please contact us through the details provided on our website. We’re happy to help.