At Stone Mall Jewellers, we aim to deliver your jewellery safely and on time while ensuring a smooth shopping experience.
Order Processing
- Orders are processed after successful payment confirmation.
- Processing time may vary depending on product availability and order volume.
- You will receive an order confirmation once your order has been placed.
Shipping & Delivery Time
- Estimated delivery times are provided at checkout or on the product page.
- Delivery timelines may vary based on location, courier services, or unforeseen circumstances.
- While we strive to meet delivery estimates, delays may occasionally occur.
Shipping Charges
- Shipping charges, if applicable, are clearly displayed during checkout.
- Any applicable delivery fees are added before order confirmation.
Delivery Address
- Please ensure that your shipping address and contact details are accurate.
- We are not responsible for delays or delivery issues caused by incorrect or incomplete address information provided by the customer.
Order Tracking
- Tracking details will be shared once your order has been dispatched, where available.
- Tracking availability depends on the courier service used.
Damaged or Missing Items
- If your order arrives damaged or incomplete, please contact us within a reasonable time after delivery so we can assist you.
- We recommend checking your package upon arrival.
Delivery Responsibility
- Once an order has been successfully delivered to the provided address, responsibility transfers to the customer.
- We are not responsible for delays caused by courier services, weather conditions, or other factors beyond our control.
Contact Us
If you have any questions regarding shipping or delivery, please contact us through the details provided on our website.