{"id":11,"date":"2025-12-04T10:13:33","date_gmt":"2025-12-04T10:13:33","guid":{"rendered":"https:\/\/stonemalljeweller.com\/?page_id=11"},"modified":"2025-12-14T16:07:03","modified_gmt":"2025-12-14T16:07:03","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/stonemalljeweller.com\/?page_id=11","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<p class=\"has-text-align-left\">At <strong><a href=\"https:\/\/stonemalljeweller.com\/\" data-type=\"link\" data-id=\"https:\/\/stonemalljeweller.com\/\">Stone Mall Jewellers<\/a><\/strong>, customer satisfaction is important to us. Please review our refund and return policy below.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Returns<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Returns are accepted within <strong>3 days<\/strong> of receiving your order.<\/li>\n\n\n\n<li>Items must be unused, unworn, and returned in their original condition and packaging.<\/li>\n\n\n\n<li>For hygiene and safety reasons, certain jewellery items may not be eligible for return unless received damaged or incorrect.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Refunds<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Once your returned item is received and inspected, we will notify you of the refund status.<\/li>\n\n\n\n<li>Approved refunds will be processed using the original payment method.<\/li>\n\n\n\n<li>Refund processing time may vary depending on the payment provider.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Exchanges<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Exchanges are subject to product availability.<\/li>\n\n\n\n<li>If you wish to exchange an item, please contact us for assistance.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Damaged or Incorrect Items<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If you receive a damaged or incorrect item, please contact us within a reasonable time after delivery.<\/li>\n\n\n\n<li>We may request photos to help resolve the issue quickly.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Non-Returnable Items<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customized or personalized jewellery items are not eligible for return unless damaged or defective.<\/li>\n\n\n\n<li>Items showing signs of wear, damage, or alteration after delivery cannot be returned.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Shipping Costs<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Shipping charges are non-refundable unless the return is due to an error on our part.<\/li>\n\n\n\n<li>Return shipping costs are the responsibility of the customer unless stated otherwise.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Contact Us<\/h2>\n\n\n\n<p>If you have any questions regarding refunds or returns, please contact us through the details provided on our website. We\u2019re happy to help.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>At Stone Mall Jewellers, customer satisfaction is important to us. Please review our refund and return policy below. Returns Refunds Exchanges Damaged or Incorrect Items Non-Returnable Items Shipping Costs Contact Us If you have any questions regarding refunds or returns, please contact us through the details provided on our website. We\u2019re happy to help.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/stonemalljeweller.com\/index.php?rest_route=\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/stonemalljeweller.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/stonemalljeweller.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/stonemalljeweller.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/stonemalljeweller.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=11"}],"version-history":[{"count":4,"href":"https:\/\/stonemalljeweller.com\/index.php?rest_route=\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":1067,"href":"https:\/\/stonemalljeweller.com\/index.php?rest_route=\/wp\/v2\/pages\/11\/revisions\/1067"}],"wp:attachment":[{"href":"https:\/\/stonemalljeweller.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}